FAQs

1. What is TimVe365?

TimVe365 is a website providing tickets for sports races running, cycling, swimming. Always a reliable bridge between race organizers and participants.TimVe365 helps people find tickets quickly as well as access to a variety of forms of sports and achieve reasonable costs from different race organizers.

2. Advantages of buying tickets online? 

  • Convenient, fast, easy access to many sources
  • Provide accurate information and dedicated support from the registration gateway
  • Keep users’ information secured and safe

3. Who can use our online registration service? 

Citizens with legal capacity as prescribed by Vietnamese law can use the online registration service on TimVe365.

For safety reasons, people under 18 years old must be accompanied by their parents or legal guardians during the race

4. How can I sign up for an account on TimVe365?

There are 3 ways to sign up for an account on TimVe365

+ Use personal information and set a password

Step 1: Access TimVe365.vn

Step 2: Click on the " Register” button on the upper right corner

Step 3:Fill in the registration form with your information (email/phone number/password/name)

 Then click on the checkbox to agree with the terms of TimVe365

+Log in with Facebook 

Step 1: Access TimVe365.vn

Step 2: Click on the " Register" button on the upper right corner, click on the "Facebook" button

In case, your Facebook account is logged in the device you are using, the system will automatically use your information on Facebook to create a new account on TimVe365.

+Log in with Google 

Step 1: Access TimVe365.vn

Step 2: Click on the " Register" button in the upper right corner, click on the "Gmail" button

Step 3: Enter your email and email password to create a new account on TimVe365

5. How to buy a ticket online on TimVe365?

Step 1: Access TimVe365.vn

Step 2: Choose the event you like to join 

  • Buy individual tickets

Click on "Individual Register" à “Buy Ticket”

Click on  “Save &à Buyer Info”

Then fill out the form with buyer info and tick on the checkbox "require invoice" if you need it. 

Next, you click on " Save & à Participant information”. Fill out the participant's info form and click on " save&àPayment”

On the payment page, you choose one of the payment methods below: 

+ Momo Wallet

+ VNPay (use ATM/QR code/Visa/Master/JCB)

+ Bank transfer 

Click on the checkbox to agree with the terms of TimVe365 and the rule of the race

  • Buy group tickets

Please contact us for support via the hotline 0977005090

6. How to know I register successfully? 

After you complete the payment, the system will automatically send you the payment completion confirmation via email, and then the race/event organizer will send you an email about the contents related to the event (No later than 10 days before the date of the race).

You can also see the events you registered in the section “ Joined Event”

In case you do not receive confirmation from TimVe365, please contact us via 0977005090 for support.

7. How can I contact TimVe365?

Please contact us for support via the hotline 0977005090

8. After I successfully buy the ticket, how can I join the event? 

The race/event organizer will send you an email about the contents related to the event (No later than 10 days before the date of the race).

In case you do not receive confirmation from the event organizer, please contact us for support via the hotline 0977005090

9. Can I change my participant’s information?

You can request to change information within a certain period from the date of registration. 

Participants, please check the information carefully before submitting the registration form.

10. Can I cancel the ticket?

Sorry, TimVe365 does not allow ticket cancellation, so participants should carefully read the information related to the race before completing the payment.

11. Am I refunded if my ticket is canceled? 

If your ticket is canceled by the race organizer due to force majeures, The race organizer will actively refund the 

Payment to you. 

If the ticket cancellation request is made by the participant the fee will not be refunded. 

12. How to apply the coupon code? 

Please enter your Coupon code into the box “Add Discount” and fill in the form and pay the remaining amount. 

13. How much does a ticket cost? 

Ticket prices of different races are different, there may or may not be a discount for early registration, please read the details of the event or lease contact us for support via the hotline 0977005090.

14. May I have a discount for group registration?

There may or may not be a discount for group registration, please read the details of the event or contact us for support via the hotline 0977005090

15. Who are race organizers?

Most of the events are organized by TimVe365's partners. 

16. How to pay for the ticket? 

We provide 3 payment methods. 

+ Momo Wallet

+ VNPay (use ATM/QR code/Visa/Master/JCB)

+ Bank transfer 

17. Can I register for more than one event at the same time? 

You can register for more than one event on our website at the same time.